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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tishawna Wilson

May 25, 2023

5  out of  5 rating by Tishawna Wilson
"Laurielle was a great help to me.she took her time and made sure I understood everything that was taking place with my account..Thank you Laurielle"

Kristi Dull

May 23, 2023

5  out of  5 rating by Kristi Dull
"Laurielle was extremely helpful and super friendly."

Arthur Hewitt

May 18, 2023

5  out of  5 rating by Arthur Hewitt
"Very helpful and pleasant"

Wayne Goodwin

May 12, 2023

5  out of  5 rating by Wayne Goodwin
"Cameron was awesome helped me switch home and auto insurance while saving me hundreds of dollars a year was very thorough and great and what he does highly recommended"

Liz Jones

May 11, 2023

5  out of  5 rating by Liz Jones
"Excellent fast service! Thanks so much! -Liz W"

Omade Azami

April 30, 2023

5  out of  5 rating by Omade Azami
"Was a good day speaking with Harold Hines. The whole process of getting auto insurance went good. Cheaper this time. I’m hoping to stay with StateFarm and save a little More in the future to come. Thanks 30 year Delawarean-"

Phyllis Davis

April 21, 2023

5  out of  5 rating by Phyllis Davis
"Laurielle Romero Lazcano at Karen Michaels State Farm Agency was very professional and personable in helping me with my questions regarding changes to my policies. I would highly recommend her and the agency."

Martika Savoy

April 17, 2023

5  out of  5 rating by Martika Savoy
"My experience today was excellent and very professional dealing with Harold! His communication was great when it came to answering my questions and concern about my insurance and gave me a reasonable and great quote. Would not mind working with him again!"

Patti Barton

April 4, 2023

5  out of  5 rating by Patti Barton
"Great customer service!"

Caitlin Quesenberry

March 28, 2023

5  out of  5 rating by Caitlin Quesenberry
"I had used the online quote tool with close to 15 insurance companies. State Farm was the ONLY to have a human contact me and make it personable. Within the hour of getting my auto quote from State Farm, Harold Hines contacted me. He was professional, kind, and shared details of his life with me to connect. He also helped me lower the initial quote amount while adding an extra layer of coverage! Within a few hours, only due to me needing to get additional information, I have my new vehicle insured. I can’t say enough good things about State Farm and their representatives! Harold made an incredible and lasting impact for this company!"

Pinsiree Biddle

March 17, 2023

5  out of  5 rating by Pinsiree Biddle
"I'm very happy with the service I get from state farm in Northeast MD great customer service answer all my questions great staff"

kaylee bostic

March 15, 2023

5  out of  5 rating by kaylee bostic
"Harold was a huge help and super cool, ask for Harold!"

Susan Yates

March 13, 2023

5  out of  5 rating by Susan Yates
"Difficulties with the MVA… got great help from Laurielle to help us untangle a mess that had nothing to do with their agency We are so grateful. A+"

Thom Farr

March 13, 2023

5  out of  5 rating by Thom Farr
"Always immediately helpful ever since we became insured. Everyone is very helpful and knowledgable. Great agency!"

Latrice Curtis

March 10, 2023

5  out of  5 rating by Latrice Curtis
"I love this State Farm office. Everyone is always attentive, kind, and super helpful! Special should out to Laurielle for making my experience fun, and helping me find the best insurance for my vehicles. Thank you!"


March 10, 2023

5  out of  5 rating by 88stang1
"They are always looking out for discounts that could help me!"

Chris Carlson

March 9, 2023

5  out of  5 rating by Chris Carlson
"Professional. Responds back to you in a timely manner. Highly recommend."
Profile photo of Divine Shine

Divine Shine

March 3, 2023

5  out of  5 rating by Divine Shine
"My experience today with Harold Hines was absolutely amazing. I am finally a State Farm member and happily insured with a great company. And I have to say that Harold made my switch to state farm very pleasant and smooth. Thank you Harold Hines for our conversation and your amazing customer service while switching me to State Farm today."

Ben Smoot

March 3, 2023

5  out of  5 rating by Ben Smoot
"I have had the pleasure of having Karen michaels insurance agent Jessica Autry as my agent for a number of years ,who has been an exceptional agent and look forward to continuing our relationship"

Feasta Johnson

March 3, 2023

5  out of  5 rating by Feasta Johnson
"Harold was my agent and he was very professional, and really understands what a customer is searching for and has a very strong knowledge of State Farm. I sold life insurance for 5 yrs so I'm able to pick these things out"

Dana Brady

March 2, 2023

5  out of  5 rating by Dana Brady
"I have been with state farm and this office 8 years...they are always wonderful's experience with Jess was great..she was wonderful!!"

Alicia Wild

February 27, 2023

5  out of  5 rating by Alicia Wild
"Karen was really kind and helpful, and very patient with me as I fumbled to find my VIN number! Glad to have gone through this with her."

courtney thomas

February 27, 2023

5  out of  5 rating by courtney thomas
"Lorielle was amazing when I talked to her she was so pleasant and answered all my questions. I’ve been with State Farm’s for years and they truly make me feel they’re truly here for me! Definitely recommend"

Shana Davis

February 14, 2023

5  out of  5 rating by Shana Davis
"Karen Michaels and her team were there for me when I needed support after an accident. The office was great with communication and my claims were handled smoothly."

Courtney Hamby

February 13, 2023

5  out of  5 rating by Courtney Hamby
"Always great customer service.They are helpful and very carring."